Retail Support Cost – How It Works

Instead of vendors paying high rent or customers being charged extra fees, we use a Retail Support Cost model. This percentage is deducted from vendor sales and supports the operating expenses required to sell your products in-store.

This structure allows makers and small businesses to access affordable retail space without the burden of running a store themselves.

✅ What the Retail Support Cost Includes

Your Retail Support Cost helps cover the real cost of operating a full retail storefront, including:

• staffed retail environment

• customer service and sales assistance

• debit/credit processing fees

• packaging and bags

• merchandising and display upkeep

• theft monitoring and loss prevention

• cleaning and store presentation

• sales tracking and reporting

• payout administration

• marketing exposure and promotion

• store supplies and overhead

✅ Why We Use This Model

This structure:

💜 keeps upfront rent affordable
🖤 supports the real cost of selling your products
💗 ensures the store can operate sustainably long-term

✅ Two Plan Options

You may choose the plan that best fits your business:

🅰 Plan A

Lower Rent + 20% Retail Support Cost

🅱 Plan B

Higher Rent + 12% Retail Support Cost

New vendors prepay the first 3 months on either plan.

❌ What the Retail Support Cost is NOT

It is not:

• a commission on top of additional fees

• a penalty

• a customer-added surcharge

This model fully replaces the need for service fees at checkout.

✅ Still Have Questions?

We’re happy to explain how the structure aligns with your product category, price point, and margins.

✅ Ready to Move Forward?

Visit the Vendor Hub to:

💜 Apply to Become a Vendor
💗 Join the Vendor Waitlist
🖤 View Space Pricing & Plans